Wholesale Pricing and Minimum Order Requirements

• Each product has it's own minimum requirement that must be met before you can checkout. 
• We allow you to mix and match designs within the same product category (i.e. tumblers, keychains, car coasters, tee shirts, etc)
• If you have a Dropship order, please contact either Ashley Or Pamela in our wholesale group to place your order. 

Return Policy 

• ALL SALES ARE FINAL as we order specifically for each order! We do not process refunds under any circumstances. All orders are considered custom and we can not reuse product.

Shipping Policy 

• Orders are fulfilled in the order they are received on our website.

• Most products are made to order in our warehouse and require at least 5 business days for us to process, create, package, and ship. Allow longer shipping times during high volume seasonal times. In stock items will ship sooner.

• Orders received after 5PM EST are considered next business day purchases.

• All orders are shipped via UPS & USPS, unless otherwise arranged by account holder. Shipping carrier is determined based on weight.

• Orders may be rushed and will incur an additional fee to process. Account holder is responsible for rush fee + additional shipping fees required for upgraded shipping services. Rush fees start at $20.

• Not all orders may be rushed. The following examples detail ineligible orders: out of stock items, orders over $500 with multiple made to order products, location of order.

• A rush order must be received by 10AM EST for eligibility. This allows us time for scheduling, printing, creating, packaging, and shipping your order.

• An order may only be shipped to one location.

• We currently ship within the U.S. and Canada. Account holder will be charged separately for additional shipping fees. Shipping fees are determined based on weight and are a rough estimate.
  
  
•  Upon receiving your products, please inspect them carefully. We will replace any damages within 48 business hours of delivery notification. Once the product leaves your hands and the time frame of 48 business hours has passed, we are no longer responsible for damages. If you would like for us to drop ship a product directly to a customer for damaged goods received, we will email you to gather further information. Retailer is responsible for additional shipping costs.

Custom Design Request 

• We offer custom designs based on graphic design availability. We are almost always able to take custom logo and custom tumbler requests.

• Please send a high resoulation file to orders@krimsonrose.com.  We are able to accept .jpeg, .ai, .psd, .png, and .pdf. Most files we receive are too small to use on actual product, so please make sure that you send one with a high enough resolution (300 dpi is ideal).

Hours of Operation 

• We accept orders 24 hours a day, 7 days a week.

• We will usually respond to you within 24 business hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed. 

• Our  hours operation are Monday through Friday, 9:00 am - 5:00 pm. We do not approve accounts on the weekends.

• To contact us, please send us an email to orders@krimsonrose.com.

Join our Wholesale Community 
Krimson Rose Designs Facebook Group

This is ONLY available for businesses.