Returns
To start the returning process for your order, please enter your email address or phone number and the order number below.
**Items not eligible for return; Bodysuits, Bathing Suits, Cosmetics, Bath & Body, Earrings or anything marked more than 25% off.**
- Please return within the 14 days at the address provided below. Item(s) must be unworn & unwashed in original condition with tags attached if applicable. They must be free of smells, stains and pet hair, etc.
- We do not issue prepaid return labels. You are responsible for the return cost. We are not responsible for lost packages.
- Please include your name & order # with the return package.
- Shipping is free so the refund amount given will be less our original shipping cost.
- Exchange credit will be given within 72 hours of receiving returned product if it meets our criteria.
- Please allow 7 business days to receive your credit code. Once received, you have 30 days to use the credit.
Exchanges:
We are unable to guarantee the item and size you need will be available once we receive your return. To guarantee your satisfaction, we recommend placing a new order for the item and size you need and sending the previous item back for a full refund minus our shipping cost.
Damaged/Defective Items
Please email us within 48 hours of receiving your product (based on tracking) with your order # and pictures/proof of damage. If the item/size is available in stock we will ship you a new one. If the item is unavailable we will issue a refund or store credit. Each case will be handled accordingly. Notification past the 48 hour window will not be eligible.
>>>>If you are still unsure of how to handle your situation, please email me<<<<
Email: orders@krimsonrose.com
Return Address